Refund policy
At roostandrochesti, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible products according to the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
This 30-day return policy applies to new and unused products. Products must be returned in their original condition and, where applicable, with the original packaging, tags, and accessories.
This 30-day policy does not limit any mandatory statutory consumer rights you may have under German or European Union law.
2. Eligible Returns
We accept returns for:
- Unused and new products
- Products in their original condition
- Products returned with their original packaging and accessories where applicable
- Products that are defective or damaged upon arrival
We may refuse a return if the product has been used, damaged after delivery, or altered beyond what is reasonably necessary to inspect the product.
3. Exchanges
We accept exchanges for eligible products.
If you would like to exchange an item, please contact our customer service before sending the product back. Exchanges are subject to product availability.
4. How to Request a Return
To request a return, please contact us using the information below:
Email: contact@roostandrochesti.store
Phone: +49 4471 1842243
Contact page: Contact Customer Service
Please include:
- Your order number
- The name of the product
- The reason for the return
- Photos, if the product is damaged or defective
We will provide you with the necessary return instructions.
5. Return Method
Returns are accepted by mail.
The return label is included/provided with the package, and there is no return fee for eligible returns.
Return shipping cost: Free
6. Refunds
Once we receive and inspect your returned item, we will process your refund.
Refunds are normally processed within 14 days.
The refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
For statutory withdrawals, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
7. Defective or Damaged Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We will review the issue and, where applicable, provide a replacement, exchange, repair, or refund in accordance with applicable consumer law.
8. Exceptions
Certain products may be excluded from voluntary returns where permitted by law, including products that are personalized or made according to the customer's specifications, or other products for which statutory exceptions apply.
Any statutory consumer rights remain unaffected.
9. Return Address
roostandrochesti
Sevelter Str. 38
49661 Cloppenburg
Germany
10. Customer Service
Email: contact@roostandrochesti.store
Phone: +49 4471 1842243